Identification of the company

These conditions of sale apply to all contracts concluded between, on the one hand, OH Concept, whose head office is at Rue Sainte Gertrude 84C - 1490 Court Saint Etienne (Belgium), registered in the Register of Companies (Belgian) under the company name number 0675.819.091 hereinafter referred to as " the seller" and, on the other hand, any person wishing to make a purchase through the website of the seller, hereinafter referred to as " the buyer ".


We refer to :

Buyer: any natural person who has reached the age of majority and who has full legal capacity or, failing that, the legal representative of that person. In the latter case, the legal representative is bound by these general conditions.

Consumer: any natural person who acquires or uses for a purpose that excludes any commercial or commercial nature of the products sold.

Professional buyer: any natural or legal person that does not meet the definition of consumer mentioned in the previous paragraph.

Article 1: Object

These terms of sale are intended to define the contractual relationship between the seller and the buyer and the conditions applicable to any purchase made through the seller's website.

By accepting the order confirmation through our website, the buyer expressly acknowledges having read and understood these terms and conditions, and has understood that any order for a product through our website requires consultation and consultation. Express acceptance of the general terms and conditions of sale.

The provisions that are not expressly repealed shall remain applicable. Only the exceptions that are the subject of a written agreement on our part may modify the application of these general conditions." The seller reserves the right to modify its terms and conditions. conditions at any time The conditions applicable to the order are those in force at the time of confirmation of the same.

In case of conflict between the general conditions of our co-contractors and ours, it is agreed that only the latter will prevail.

Article 2: Order

Unless otherwise stated in writing, the products and / or services offered are those listed in the catalog published on our website on the date of the order, within the limits of the available stock.

Each product is accompanied by a description established by the seller based on the description provided by the supplier. The photographs of the products in the catalog reflect a true image of the products and services offered, but they are not contractual insofar as they can not guarantee a perfect similarity with the physical products.

To place the order in a valid way, the buyer:

complete the identification form or give your customer number if you have one;

complete the online order form with all the references of the products or services chosen;

validate your order after having reviewed it;

acknowledge having read and accepted these terms and conditions;

make the payment in the prescribed conditions;

Confirm your order and payment. 

The sale is considered perfect when the order confirmation by the seller.

No shipment will be made without confirmation of the order and receipt of full payment of the same.

Products and services are offered within the limits of available stocks. In case an item is not available, the seller will inform the buyer by email as soon as possible. This will have the possibility to choose between waiting (in case of temporary unavailability) or cancel without charge the order of the items not available.

Article 3: delivery - transport

The seller undertakes to make deliveries of available items at the latest within 30 working days after the order is confirmed. The delivery of the ordered product (s) is made at the address mentioned by the customer when placing the order.

In case of sale to a professional, transportation is at the buyer's risk.

At the time of delivery of the goods, the buyer verifies if the requested products match. In case of missing an item, damaged or not corresponding to the order placed, the buyer is invited to contact the customer service by email to:

When the item does not correspond or is damaged, the buyer is required to return it to us within 14 days after the receipt of said property, either requesting the change of the property or its refund. The return costs will be borne by the customer.

Article 4: Rates

The prices of the products and services shown on the site are indicated in euros, all taxes included (VAT and other applicable taxes).

The prices indicated do not include transportation costs, which are the subject of a separate article when placing the order.

The seller reserves the right to change prices at any time, however, the prices applicable to the order are those valid at the time of confirmation.

The seller reserves the right to reflect changes in prices at the T.V.A. rate. that would occur before the delivery date.

Article 5: Geographical areas

The online sale of the products and services presented on the seller's website is restricted to buyers from all over the world and to the deliveries required in this geographical area.

Article 6: Payment conditions

Payment is made by credit card, Visa or Mastercard and Paypal.

The items ordered remain the exclusive property of the seller until full payment of the order by the buyer.

Article 7: Right of withdrawal

According to the law, the consumer has the right to notify the seller who waives his purchase, without penalty and without giving reasons, within 14 days clear from the day after the delivery of the products or the conclusion. of the service contract. This right of withdrawal does not belong to the professional buyer.

The consumer is informed that he can not use his right of withdrawal in the following cases (Article VI.53 of the Economic Right Code):

Provision of goods made to the specifications of the consumer or clearly personalized;

provision of goods that may deteriorate or expire rapidly;

Supply of sealed products that can not be returned for reasons of health or hygiene protection and that the consumer has not sealed after shipment.

Within this period, the consumer must notify his decision of retraction by means of an unequivocal statement, either by email to the following address:, or by mail to the address of our head office. In case of a withdrawal, the seller will reimburse all payments received from the buyer, including shipping costs but no refund without undue delay. 

The return costs are borne by the buyer and the goods travel at your own risk.

The property must be returned in its original packaging, accompanied by all its accessories, the user's manual and must not have been subject to any degradation other than that resulting from the necessary manipulations to establish the nature, characteristics and proper functioning.

The seller reserves the right to make only a partial refund if it turns out that the returned product has been damaged or is incomplete.

Article 8: Legal guarantee

The buyer acting for private purposes has legal rights under the Consumer Protection Law of September 1, 2004 in the case of sale of consumer goods.

In accordance with Article 1649quater §2 of the Civil Code, the consumer must inform the seller of the existence of a lack of conformity within a period of two months from the day on which the consumer noticed the defect.

For second-hand goods, the warranty period is one year from the date of delivery of the goods.

This warranty covers only the defects of conformity existing at the time of delivery of the goods. Defects or damages due to misuse, such as water damage, rust, falls or bumps, negligence and wear, are not covered by the warranty. 

In the same way, repairs made by technicians not approved by us will result in the cancellation of the guarantee.

The invoice or delivery note acts as a guarantee and must be kept by the consumer and produced in the original.

The professional buyer benefits from the manufacturer's warranty.

Article 9: After-sales service

For any questions or comments about possible breakages during delivery, loss of defective products or products, contact after sales service at:

Article 10: Refund

The refund will be made no later than 14 business days from the date of receipt of the goods object of the withdrawal request or the date of receipt of proof of the return of said goods. The refund will be made in the account through which the order was paid. 

Article 11: Responsibilities

The seller, in the online sales process, is subject only to a media obligation. You can not be responsible for any damages resulting from the use of the Internet and online payment, such as data loss, intrusion, viruses, service failure or other unwanted problems.

The data included in the site is communicated in good faith. The proposed links to the sites of the manufacturers and / or partners are offered for informational purposes and have no contractual value. The seller can not be responsible for the information of these sites.

The buyer is responsible for the choice and use of the product delivered by the seller. He certifies being 18 years of age when placing the order. The seller declines any responsibility in case of incorrect information that the buyer communicates.

Article 12: Intellectual property

This site and all its texts, drawings, photos, illustrations, films, data, databases, software, domain names, logos and any other element contained therein are protected by intellectual property rights.

Any copy, adaptation, translation, provision and / or modification, total or partial, in any form and by any means (electronic, mechanical or otherwise) is strictly prohibited, except with the prior written consent of Gabylou. Any breach of this clause can lead to civil, commercial and / or criminal proceedings.

Article 13: Personal data and cookies

The client is informed that the personal data collected and processed in relation to his file are strictly confidential. These data are collected and collected for statistical, accounting and good management purposes

The client is informed that if he does not provide us with the exact data, this may hinder the proper functioning of the order process. If the data has been provided to us incorrectly or incorrectly, we can not be held responsible in any way.

The data collected are: Name, name, email address, postal address, telephone number, if any.

The personal data communicated by the client are managed by the data controller to contact through:

These data are maintained for a period of 12 months. Once the deadline has expired, the accounting data is archived and the other data is deleted.

In accordance with Regulation 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of individuals with regard to the processing of personal data and the free circulation of data and in accordance with the law of 8 In December 1992, on the protection of privacy with respect to the processing of personal data, the client has the right of access to the data and the right of rectification (contact information mentioned in the preamble of this document is also You may use to object that such data is used for purposes other than the proper administration of your file, if applicable.

For any questions related to your rights regarding your personal data, do not hesitate to contact the controller of your data processing. 

OH Concept / Gabylou is committed to implement all appropriate and reasonable technical and organizational measures to protect customer data. Commits in this respect to an obligation of means.

Article 14: Evidence

The parties accept, within the framework of their relations, the electronic means of proof (as an example and without this list being exhaustive: electronic mail, computer backup copies, ...).

Article 15: Dispute resolution

These online conditions of sale are subject to Belgian law.

The buyer acting for private purposes has the possibility, in case of conflict, to submit an application to the Consumer Mediation Service. Information on alternative methods of dispute resolution can be obtained through the link

However, we reserve the right to submit any possible dispute exclusively to the courts. In case of dispute, the courts of the registered office of the seller are competent, unless the legal provisions are binding. 

Article 16: Salvation clause

The invalidity, non-applicability or illegality of one of the clauses provided in one of the contracts agreed between the parties (specific and general conditions or other agreements), does not imply in any way the invalidity or nullity of the other provisions. to the contract. All clauses remain fully valid.

Article 17: Duration

These conditions apply throughout the duration of the order, our services, as well as the delivery of the products and all the relations between the customer and OHConcept / Gabylou



When you make a purchase in our store, as part of our buying and selling process, we collect the personal information you provide, such as your name, address and email address.

When you browse our store, we also automatically receive the Internet Protocol (IP) address of your computer, which allows us to obtain more details about the browser and the operating system you are using.

Email marketing (if applicable): with your permission, we can send you emails about our store, new products and other updates.


How do I give my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase

We assume that you accept that we collect your information and that we use it only for this purpose.

If we ask you to provide us with your personal information for any other reason, for marketing purposes, for example, we will ask for your explicit consent directly or give you the opportunity to opt out.

How can I withdraw my consent?

If after giving your consent, change your mind and no longer accept that we communicate with you, collect your information or disclose it, you can notify us by contacting us at:


We may disclose your personal information if the law requires us to do so or if it violates our Terms and Conditions of Sale and Use.


Our store is located at PRESTASHOP Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.

Your data is stored in the PRESTASHOP data storage system and in the databases, and in the general application of PRESTASHOP. Your data is stored on a secure server protected by a firewall.


The information regarding the purchase transaction is deleted.

All direct payment gateways comply with PCI-DSS, which is managed by the PCI Security Standards Board, and is the result of joint efforts of companies such as Visa, MasterCard, American Express and Discover.

PCI-DSS requirements guarantee the secure processing of credit card data by our store and our service providers.


In general, the external providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we must provide them for their purchase transactions.

For these providers, we recommend that you read their privacy policies carefully so that you understand how they will treat your personal information.

It must be remembered that some providers may be located or have facilities located in a jurisdiction other than yours or ours. Therefore, if you decide to conduct a transaction that requires the services of an external provider, your information may be governed by the laws of the jurisdiction in which the provider is located or of the jurisdiction in which its facilities are located.

As an example, if it is a situation in Canada and that a transaction is made is a transaction for a current situation in the Unis state, and the replicas in the order of the day and in the case of the use of the transaction États-Unis, and compris le Patriot Act.

Once you leave the site of our shop or you are redirected to the website or the application of a third party, you are no longer governed by this Privacy Policy or by the General Terms and Conditions of Sale and the use of our website.


You may have to leave our website and click on some links on our site. We assume no responsibility for the privacy practices of these other sites and many recommendations of attention to the confidentiality policies.


See personal sources, new principles of reasonable and personal rights, as well as industry best practices, insurance providers, dates, references, documents, references, modifications, modifications and specifications of each person .

If you want to know more information about the credit card, click here for more information about the use of the SSL security function protection and the notifications of an AES-256 type change. Well qu'aucune méthode of transmission on the Internet or in the inventory of electricity in 100%, however, is not available for the requirements of the PCI-DSS and mettons in œuvre des normes supplémentair generélement reconnues par l'industrie.


To provide a better service to the Clients, the company OHConcept SPRL measures the number of pages visited, the number of visits, as well as the activity of the Customers on the Site and their frequency of return. For this purpose, OHConcept SPRL uses "" cookies "" technology.

The cookies contain: a unique identifier, generated randomly and the date of the last arrival. The Customer may reject these cookies or delete them without this having any influence on their navigation on the Site.

In accordance with current legal provisions, Customer's agreement is the result of the appropriate parameters of your Internet browser or any other device under your control. Customers can oppose the registration of cookies or receive a warning before accepting them by configuring their computer as follows:

For Microsoft Internet Explorer:

1. Choose the menu " Tools ", then " Internet Options "

2. Click on the " Confidentiality " tab.

For Mozilla Firefox:

1. Choose the menu " Tools ", then " Options "

2. Click on the " Cookies " tab

For the opera:

1. Choose the menu " File ", then "Preferences"

2. " Privacy "

For Google Chrome:

1. Choose the menu "Personalization", then "Options"

2. Click on the "Advanced" tab, then on the "Privacy" section.

All texts and images are protected by copyright The OHConcept SPRL company has full ownership, Failure to comply with this prohibition constitutes an infringement, Only private use is permitted, In accordance with the Intellectual Property Code.

The user has the right of access to modify, rectify and delete the data that concerns him, in accordance with the law.


By using this site, you state that you are at least the age of majority in your state or province of residence, and that you have consented to allow any dependent minor to use this website. website.


We reserve the right to modify this Privacy Policy at any time, so please review it frequently. The changes and clarifications will take effect immediately after their publication on the website. If we make changes to the content of this policy, we will notify you here that it has been updated so that you know what information we collect, how we use it, and under what circumstances we disclose it. It is necessary to do it.

If our store is being acquired by or through a merger with another company, your information may be transferred to new owners so that we can continue to sell you products.


If you wish to access, correct, modify or delete any personal information we have about you, file a complaint or simply wish to obtain more information, please contact our Privacy Policy Officer at

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