Once your order has been placed, you will receive a confirmation email with all the details of your order. You will then be able to track the status of your order live via the following link, mentioning your order number (WITHOUT #) and postcode: https://tracking.futurlog.com/GABYLOU.

For professional (B2B) orders, please use the following link: https://tracking.futurlog.com/GABYLOUB2B.

There's no need to contact us to find out the status of your order. You'll get all the information you need by following the steps above.

You will receive a second email when your order has been dispatched. So don't worry if you don't receive an email in the meantime!

We guarantee that all our orders are processed, prepared and handed over to the carrier within a maximum of two working days from the order date.

Once the order has been handed over to the carrier, the delivery time is added, which depends on the delivery zone and the carrier, bearing in mind that the order is dispatched from our warehouses located in France.

This delivery time may be shorter during 'normal' periods and longer during sales periods and/or the festive season.

From our e-shop, we deliver to the following areas:
Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Martinique, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, Vatican.

Delivery costs vary according to the delivery zone and the delivery method chosen. They are communicated to you before the final payment of the order. These will not be refunded if you return your order.

Please note that customs duties or import taxes may apply, depending on the regulations in the destination country. These fees, if applicable, are your sole responsibility and must be paid directly to the relevant authorities or the delivery service.

By placing an order on our website, you acknowledge being aware of this possibility and agree to bear these additional costs, if necessary. We strongly recommend that you inquire with the customs authorities in your country to anticipate any potential additional charges.

Gabylou cannot be held responsible for any refusal of delivery or parcel blockage due to unpaid customs fees.