Once you have placed your order, you will receive a confirmation e-mail with the details of your order.
You can then track the status of your order online via the following link, quoting your order number (WITHOUT the #) and your zip code: https: //tracking.futurlog.com/GABYLOU.

For B2B orders, please use the following link: https: //tracking.futurlog.com/GABYLOUB2B.

There's no need to contact us to find out the status of your order - you'll get all the information you need by following the steps above.

You'll receive a second e-mail when your order has been shipped, with the tracking number so you can follow your order at any time.
Don't worry if you don't receive an e-mail in the meantime!

We guarantee that all our orders are delivered to the carrier within a maximum of two working days from the order date.

Then there ss the delivery time, which depends on the delivery zone and the carrier, given that the order is dispatched from our warehouses in France.

This time may be shorter during "normal" periods and longer during high season, sales and/or holiday periods.

We deliver to the following areas:
Albania, Andorra, Armenia, Austria, Azerbaijan, Belgium, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Spain, Latvia, Lithuania, Luxembourg, Northern Macedonia, Malta, Martinique, Moldavia, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Czech Republic, Ukraine, Vatican City.

Shipping costs vary according to the delivery zone and the delivery method chosen: home delivery or "point relais". They are communicated to you before the final payment of the order.
They will not be refunded if you return your order.

Please note that customs duties or import taxes may s, depending on the legislation in force in the destination country. These charges, s any, are your sole responsibility and must be paid directly to the relevant authorities or to the organization in charge of delivery.

By placing an order on our site, you acknowledge that you have been informed of this possibility and agree to bear any such additional costs. We strongly advise you to check with the customs authorities in your country to anticipate any additional costs.

Gabylou cannot be held responsible in the event of delivery refusal or parcel blocking due to unpaid customs charges.