We do everything we can to make sure you like our products! Even so, aren't you happy with your Gabylou order? No problem, you can return it to us free of charge within 30 days of the delivery date.

How do I return my order?

  1. Click on the following link: https://returns.futurlog.com/Gabylou
  2. Enter your order or tracking number and your postcode
  3. Select the product(s) you wish to return, the quantity(ies) and the reason(s) for your return
  4. Choose the method of transport for returning your order
  5. You will receive an email confirming your return and a summary of the steps to
    follow to dispatch your parcel.

We do not offer exchanges, but returns are free of charge if you follow our returns and refund policy on this page.
If you would like a different size or model, we recommend that you place a new order!

ATTENTION:
If you decide to return the parcel by your own means and at your own expense, these costs will not be reimbursed!
As soon as your parcel has been received and validated by our warehouse in accordance with our return conditions, your order will be refunded to the account you used to place your order, and you will be notified by email!
The refund may take up to 5 working days before it is available on your payment method.
Please note that in the case of 'free' gifts (competitions, tombola, etc.), exchanges and refunds are not accepted, so be sure to check your size and don't hesitate to ask us for advice!
If you need any further information, don't hesitate to contact us.

* Gabylou products must be returned in their original undamaged packaging and in perfect condition (not worn).
Carefully pack the Gabylou box in another box for transport.
If you collect a box, make sure that the only barcode visible is that of your return to ensure that it arrives at the right address.
Keep the document confirming the drop-off of the parcel at the relay point, which will serve as proof in the event of loss.
If any of these conditions are not met, your refund may be refused!